What is your minimum order quantity (MOQ)?

For metal products, the MOQ is 50 pieces per design. For soft PVC products, the MOQ is 100 pieces. Some 3D items require a minimum of 3,000 pieces.

How is the pricing calculated?

Pricing depends on product type, size, material, quantity, and process. Larger quantities have lower unit prices. Please provide your design files and requirements for a quote.

What payment methods do you accept?

We accept bank transfer (T/T), PayPal (for orders under USD 500), and Western Union. A 50% deposit is required.

What is your production lead time?

Production usually takes 10–15 working days after artwork confirmation. Large orders or complex processes may require more time.

Can you provide samples?

Yes. Existing samples are free (freight collected). Custom samples require a sampling fee.

How do you ensure product quality?

All items are inspected by our QC team before shipment. Contact us within 7 days if you encounter any issues.

What is your order process?

50% deposit to start production, then artwork confirmation, and balance payment before shipment.

What shipping methods do you offer?

We offer FedEx, UPS, DHL, or delivery to your designated warehouse in China.

What enamel processes do you offer?

We provide soft enamel, hard enamel, die-casting, and printing options.

Can I customize the plating color?

Yes. Common finishes include gold, nickel, antique bronze, black nickel.

Can you match Pantone colors?

Yes, we can produce enamel colors according to Pantone codes.

Can medals be made with double-sided relief?

Yes, medals can have single-sided or double-sided relief and color filling.

What packaging options are available for metal products?

Standard OPP bags, gift boxes, velvet boxes, and custom backer cards are available.

Are your materials safe and compliant?

All soft PVC products comply with RoHS and REACH standards and can be tested by third-party agencies.

Can fridge magnets have magnetic backing?

Yes, soft or partial magnets are available.

Do luggage tags include a transparent sleeve?

Standard packaging is OPP bags. Custom packaging can be arranged.

Can I customize the shape of soft PVC keychains?

Yes, we can produce according to your design drawings.

What file formats do you require?

AI, CDR, EPS, PDF. For 3D products, please provide STP/STEP, IGS, or STL files exported from SolidWorks, AutoCAD, Creo, or CATIA.

Do you offer design services?

Yes, free initial artwork and 3 revisions.

Will I receive artwork approval before production?

Yes, electronic proofs or 3D renderings will be provided for your confirmation.

How can I contact you?

Email: info@wnmcraft.com | Phone/WhatsApp: +86-15358039130 | Website: www.wnmcraft.com

What is the minimum order quantity?

The minimum order quantity is 50 pieces per design.

How is pricing calculated?

Pricing depends on the size, material, plating, quantity, and process. Larger quantities have lower unit prices. For an accurate quote, please send us your design and requirements.

What is the production time?

Standard production time is 10–15 working days after you approve the digital artwork.

Which shipping methods do you offer?

We ship worldwide via FedEx, UPS, DHL, or to your designated warehouse in China.

What file formats do you accept for designs?

AI, CDR, EPS, and PDF files are preferred. If you don’t have vector files, please provide at least a clear sketch or reference image so we can recreate your design accurately.

We accept bank transfer (T/T), PayPal for orders under USD 500, and Western Union. A 50% deposit is required before production.

Payment Methods

Secure Payment Methods

WNMCraft supports secure payment options for international B2B custom orders. The exact payment arrangement is confirmed with your quote, invoice, and production schedule.

Bank Transfer (T/T)

Recommended for bulk orders and long-term cooperation
Payment is made to our official company bank account
Available for USD, EUR, and other major currencies when applicable
Full bank details are provided with your invoice

PayPal

Suitable for smaller orders, samples, deposits, and first-time cooperation
We use official business PayPal accounts only
A secure PayPal invoice or payment link can be provided when requested

Airwallex Online Card Payment

Supports secure online card payment for approved custom orders
Accepts major cards such as Visa, MasterCard, and American Express where available
No account registration is required for customers

Western Union

Western Union can be arranged for selected orders when both sides confirm it is suitable.

Deposit and Balance

For custom production, a deposit is usually required before production begins. The balance is usually paid before shipment. The exact percentage depends on product type, order value, and cooperation history.

Payment Safety

Always confirm payment details from our official email: info@wnmcraft.com
Include your order number, company name, or contact name in the payment reference when possible
If you receive different bank details from an unfamiliar address, contact us before paying

Need an invoice or payment link? Contact us here.

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