What is your minimum order quantity (MOQ)?

For metal products, the MOQ is 50 pieces per design. For soft PVC products, the MOQ is 100 pieces. Some 3D items require a minimum of 3,000 pieces.

How is the pricing calculated?

Pricing depends on product type, size, material, quantity, and process. Larger quantities have lower unit prices. Please provide your design files and requirements for a quote.

What payment methods do you accept?

We accept bank transfer (T/T), PayPal (for orders under USD 500), and Western Union. A 50% deposit is required.

What is your production lead time?

Production usually takes 10–15 working days after artwork confirmation. Large orders or complex processes may require more time.

Can you provide samples?

Yes. Existing samples are free (freight collected). Custom samples require a sampling fee.

How do you ensure product quality?

All items are inspected by our QC team before shipment. Contact us within 7 days if you encounter any issues.

What is your order process?

50% deposit to start production, then artwork confirmation, and balance payment before shipment.

What shipping methods do you offer?

We offer FedEx, UPS, DHL, or delivery to your designated warehouse in China.

What enamel processes do you offer?

We provide soft enamel, hard enamel, die-casting, and printing options.

Can I customize the plating color?

Yes. Common finishes include gold, nickel, antique bronze, black nickel.

Can you match Pantone colors?

Yes, we can produce enamel colors according to Pantone codes.

Can medals be made with double-sided relief?

Yes, medals can have single-sided or double-sided relief and color filling.

What packaging options are available for metal products?

Standard OPP bags, gift boxes, velvet boxes, and custom backer cards are available.

Are your materials safe and compliant?

All soft PVC products comply with RoHS and REACH standards and can be tested by third-party agencies.

Can fridge magnets have magnetic backing?

Yes, soft or partial magnets are available.

Do luggage tags include a transparent sleeve?

Standard packaging is OPP bags. Custom packaging can be arranged.

Can I customize the shape of soft PVC keychains?

Yes, we can produce according to your design drawings.

What file formats do you require?

AI, CDR, EPS, PDF. For 3D products, please provide STP/STEP, IGS, or STL files exported from SolidWorks, AutoCAD, Creo, or CATIA.

Do you offer design services?

Yes, free initial artwork and 3 revisions.

Will I receive artwork approval before production?

Yes, electronic proofs or 3D renderings will be provided for your confirmation.

How can I contact you?

Email: info@wnmcraft.com | Phone/WhatsApp: +86-15358039130 | Website: www.wnmcraft.com

How is pricing calculated?

Pricing depends on the size, material, plating, quantity, and process. Larger quantities have lower unit prices. For an accurate quote, please send us your design and requirements.

What is the production time?

Standard production time is 10–15 working days after you approve the digital artwork.

Which shipping methods do you offer?

We ship worldwide via FedEx, UPS, DHL, or to your designated warehouse in China.

What file formats do you accept for designs?

AI, CDR, EPS, and PDF files are preferred. If you don’t have vector files, please provide at least a clear sketch or reference image so we can recreate your design accurately.

We accept bank transfer (T/T), PayPal for orders under USD 500, and Western Union. A 50% deposit is required before production.

Training, Padel & Tournament Tennis Balls – ITF Certified & OEM Available

FAQ

What is the minimum order quantity (MOQ)?

Our MOQ usually starts from 5,000 pcs per model. The exact quantity may vary depending on materials, logo method, and packaging.

👉 If you’re testing the market, tell us your target price — we’ll suggest a practical MOQ.

Can I get a sample before placing an order?

Yes. Samples are available for quality evaluation. Please share the product type and delivery address so we can confirm availability and cost.

Can I customize the logo and packaging?

Yes. We support OEM customization, including logo printing on products, tin or box packaging, and labeling.

👉 If you have a target market (training / retail / club), we’ll recommend the most suitable solution.

How are custom products priced?

Pricing is based on quantity, materials, logo method, and packaging. Larger volumes usually result in lower unit costs.

How long does production take?

Production normally takes 30–35 days after sample or artwork confirmation.

Repeat orders with the same specifications are usually faster.

How do you ship the goods? How long does delivery take?

Bulk orders are shipped by sea or air cargo. Transit time depends on destination and shipping method.

What packaging options are available?

Standard packaging is 3 pcs per can + outer carton. Custom boxes, stickers, and labels are available upon request.

What file formats do you accept for logos/designs?

Preferred formats: AI, PDF, EPS. High-resolution PNG or JPG files are also acceptable.

Language

Training, Padel & Tournament Tennis Balls – ITF Certified & OEM Available

FAQ