FAQ

✅ General Questions
What is your minimum order quantity (MOQ)?
For metal products, the MOQ is 50 pieces per design. For soft PVC products, the MOQ is 100 pieces. Some 3D items require a minimum of 3,000 pieces.
How is the pricing calculated?
Pricing depends on the product type, size, material, quantity, and production process. Generally, larger quantities result in lower unit prices. For an accurate quote, please provide your design files and specific requirements, and we will send you a detailed quotation.
What payment methods do you accept?
Bank transfer (T/T), PayPal (for orders under USD 500), and Western Union. A 50% deposit is required.
What is your production lead time?
Production usually takes 10–15 working days after artwork confirmation.
Can you provide samples?
Yes. Existing samples are free. Custom samples require a sampling fee.
How do you ensure product quality?
All items are inspected before shipment. Please contact us within 7 days if you encounter any issues.
What is your order process?
50% deposit, artwork confirmation, then production and balance payment before shipment.
What shipping methods do you offer?
We offer international shipping via FedEx, UPS, DHL, or other couriers according to your preference. You can also arrange delivery to your designated warehouse within China if needed.
🎨 Metal Products
What enamel processes do you offer?
Soft enamel, hard enamel, die-casting, and printing options.
Can I customize the plating color?
Yes. Common finishes include gold, nickel, antique bronze, black nickel.
Can you match Pantone colors?
Yes, we match Pantone codes.
Can medals be made with double-sided relief?
Yes, both single-sided and double-sided options are available.
What packaging options are available?
Standard OPP bags, gift boxes, and custom backer cards.
🧩 Soft PVC Products
Are your materials safe and compliant?
All soft PVC products comply with RoHS and REACH standards.
Can fridge magnets have magnetic backing?
Yes, soft or partial magnets are available.
Do luggage tags include a transparent sleeve?
Standard OPP bags. Custom packaging can be arranged.
Can I customize the shape of soft PVC keychains?
Yes, we can produce according to your design drawings.
📐 Artwork & Files
What file formats do you require?
AI, CDR, EPS, PDF. For 3D products, please provide STP/STEP, IGS, or STL files exported from SolidWorks, AutoCAD, Creo, or CATIA.
Do you offer design services?
Yes, free initial artwork and 3 revisions.
Will I receive artwork approval before production?
Yes, electronic proofs or 3D renderings will be provided for your confirmation.
💬 After-Sales & Support
What should I do if I receive defective items?
Contact us within 7 days with photos. We will arrange replacement or refund.
Can I return customized products?
Customized items are non-returnable without valid quality issues.
Do you support third-party inspection?
Yes, third-party inspection is welcome before shipment.
📞 Contact Us
How can I contact you?
📧 info@wnmcraft.com
📞 +86-15358039130
🌐 www.wnmcraft.com

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