What is your minimum order quantity (MOQ)?

For metal products, the MOQ is 50 pieces per design. For soft PVC products, the MOQ is 100 pieces. Some 3D items require a minimum of 3,000 pieces.

How is the pricing calculated?

Pricing depends on product type, size, material, quantity, and process. Larger quantities have lower unit prices. Please provide your design files and requirements for a quote.

What payment methods do you accept?

We accept bank transfer (T/T), PayPal (for orders under USD 500), and Western Union. A 50% deposit is required.

What is your production lead time?

Production usually takes 10–15 working days after artwork confirmation. Large orders or complex processes may require more time.

Can you provide samples?

Yes. Existing samples are free (freight collected). Custom samples require a sampling fee.

How do you ensure product quality?

All items are inspected by our QC team before shipment. Contact us within 7 days if you encounter any issues.

What is your order process?

50% deposit to start production, then artwork confirmation, and balance payment before shipment.

What shipping methods do you offer?

We offer FedEx, UPS, DHL, or delivery to your designated warehouse in China.

What enamel processes do you offer?

We provide soft enamel, hard enamel, die-casting, and printing options.

Can I customize the plating color?

Yes. Common finishes include gold, nickel, antique bronze, black nickel.

Can you match Pantone colors?

Yes, we can produce enamel colors according to Pantone codes.

Can medals be made with double-sided relief?

Yes, medals can have single-sided or double-sided relief and color filling.

What packaging options are available for metal products?

Standard OPP bags, gift boxes, velvet boxes, and custom backer cards are available.

Are your materials safe and compliant?

All soft PVC products comply with RoHS and REACH standards and can be tested by third-party agencies.

Can fridge magnets have magnetic backing?

Yes, soft or partial magnets are available.

Do luggage tags include a transparent sleeve?

Standard packaging is OPP bags. Custom packaging can be arranged.

Can I customize the shape of soft PVC keychains?

Yes, we can produce according to your design drawings.

What file formats do you require?

AI, CDR, EPS, PDF. For 3D products, please provide STP/STEP, IGS, or STL files exported from SolidWorks, AutoCAD, Creo, or CATIA.

Do you offer design services?

Yes, free initial artwork and 3 revisions.

Will I receive artwork approval before production?

Yes, electronic proofs or 3D renderings will be provided for your confirmation.

How can I contact you?

Email: info@wnmcraft.com | Phone/WhatsApp: +86-15358039130 | Website: www.wnmcraft.com

How is pricing calculated?

Pricing depends on the size, material, plating, quantity, and process. Larger quantities have lower unit prices. For an accurate quote, please send us your design and requirements.

What is the production time?

Standard production time is 10–15 working days after you approve the digital artwork.

Which shipping methods do you offer?

We ship worldwide via FedEx, UPS, DHL, or to your designated warehouse in China.

What file formats do you accept for designs?

AI, CDR, EPS, and PDF files are preferred. If you don’t have vector files, please provide at least a clear sketch or reference image so we can recreate your design accurately.

We accept bank transfer (T/T), PayPal for orders under USD 500, and Western Union. A 50% deposit is required before production.

Payment Methods

💳 Secure Payment Methods

We provide safe and trusted payment options for our global B2B clients.
Our goal is to make your purchasing process smooth and worry-free.

1. Bank Transfer (T/T)

✔ Best option for bulk orders and long-term cooperation
✔ Transfers go directly to our official company bank account
✔ Available in USD / EUR / other major currencies
✔ We will send full bank details with your invoice

Please make sure to include your order number in the payment reference for faster processing.

2. PayPal

✔ Accepts all major credit/debit cards and PayPal balance
✔ Fast and secure transactions with PayPal Buyer Protection
✔ No need to create a PayPal account for card payments
✔ We will send you a secure PayPal invoice upon request

PayPal is recommended for smaller orders, fast payments, and first-time cooperation. We use official business PayPal accounts only.

3. Airwallex (Online Credit Card Payment)

✔ Secure online credit card payment gateway powered by Airwallex
✔ Accepts Visa, MasterCard, American Express, and more
✔ No account registration required for customers
✔ Fast payment confirmation and global transaction support

Airwallex is ideal for convenient credit card payments on bulk or deposit orders. You can request a secure payment link from us anytime.

🔒 Why Buy From Us?

✔ Registered business with years of manufacturing experience
✔ Official company bank account and verified PayPal business account
✔ Clear contracts, invoices, and full payment traceability
✔ Transparent communication and after-sales support

📩 Contact Us

If you have any questions about payment or need a personalized invoice, feel free to reach out:

Email: info@wnmcraft.com
WhatsApp / WeChat: 8615358039130

Thank you for choosing us as your trusted partner!

FAQ

What is the minimum order quantity (MOQ)?

Our MOQ starts from 5,000 pcs per model. The quantity may vary slightly depending on materials or customization requirements. For logo printing, the MOQ is also 5,000 pcs.

Can I get a sample before placing an order?

Absolutely! We offer samples for quality checking. Please contact us to confirm the sample type, quantity, and shipping cost: info@wnmcraft.com

Can I customize the logo and packaging?

Yes, we support OEM customization, including logo printing on the balls, tin/box packaging design, and labeling. Send us your artwork or ideas — we’ll help bring them to life.

Are your tennis balls ITF certified?

Our products meet ITF certification standards and are suitable for advanced training or official tournaments. We also provide non-certified models for daily practice, promotions, or beginner use.

What’s the difference between pressurized and pressureless balls?

Pressurized Balls: More bounce and spin, but shorter lifespan.
Pressureless Balls: Longer-lasting and ideal for training, schools, or beginner use

What materials do you offer for tennis balls?

We offer wool felt options from 10% to 57% wool content, with natural rubber cores. Different wool contents match different market segments: coaching, training, or competition.

How do you ship the goods? How long does delivery take?

We usually ship by sea or air cargo for bulk orders.

Production takes around 30–35 days, and delivery time depends on the destination.

What packaging options are available?

Our standard packaging is 3 balls per can + outer carton. Custom packaging (stickers, boxes, labels) is available upon request to fit your market needs.

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